La Loma, August 1st 2024
As part of its commitment to strengthening dialogue and engagement with its stakeholders, Drummond Ltd. provides timely responses to petitions, complaints, suggestions, congratulations, and complaints through its Citizen Attention System (CSA).
It is made up of: Online Citizen Attention Portal (https://drummond.boreal- is.com/portal/drummond); website (www.drummondltd.com), e-mail (attencionalusuario@drummondltd.com); Citizen Attention Offices in Cesar: La Loma, La Jagua de Ibirico, La Aurora (Chiriguaná), and Valledupar; and in Magdalena: Drummond Port, via Ciénaga; telephone lines (in La Loma, Cesar, 571 9300 Ext. 8833 – 8832 and in Ciénaga, Magdalena, 571 9300 Ext. 8072); mailing address (72nd Street #10-07, room 1302 – Bogota D.C.) and the Complaints Channel.
“Communicating to our communities, contractors, employees, among other stakeholders, about our attention channels is of great importance to the company, as it facilitates dialogue and allows us to obtain their feedback as users, improving our processes and acting transparently under the principles to effectively manage and resolve requests,” said Leda Munoz, SAC analyst at Drummond Ltd.
It should be noted that the Online Citizen Attention Portal, which is integrated into the Boréalis software and linked to the Drummond website, is available 24 hours a day, allowing a more effective, appropriate, and efficient way of interaction in the attention provided, as well as in the follow-up, monitoring, and response of requests, by systematizing all PQRSFs and complaints received. Any request has a response and/or resolution time of 15 working days following its receipt.
For Drummond Ltd. it is very important to maintain trust with its stakeholders, which is why it continues to work on facilitating dialogue with employees, contractors, suppliers, communities, among others.
available to its stakeholders.